We are proud to introduce to you our capable staff here at PCC

 

THERAPIST

A licensed marriage and family therapist since 2005, Jack has been a counselor since 1989, and United Methodist pastor/clergy since 1976.  First hired as a therapist at PCC in 2005, he has been Executive Director here since 2008.

As therapist, Jack focuses most now on couples and relational therapy, including family therapy involving all ages. Jack operates predominantly experiential orientation, utilizing many other approaches as called for to facilitate positive change and healing for his clients. He brings a spiritual awareness to his counseling for a holistic approach which many clients feel is a well-rounded way to facilitate healing in their lives. Some of his areas of focus include:

·         Anxiety-related issues (are commonly treated)

·         Issues of grief and loss

·         Job and financial transitions

·         Depression

As Executive Director, Jack’s responsibilities include:

·         Supervising all staff, and along with Medical Director, Dr. Masoud Hejazi

·         Facilitating coordination of care between counseling and medical staff.

·         Jack oversees the quality of counseling, billing, and customer service for the organization. 

·         He plans and pursues PCC's responsiveness to community needs, providing referral services, planning workshops, group development, and integrating PCC services into community responses to mental health issues.

·         Jack is ultimately responsible for PCC's financial viability and client accessibility to services, ensuring all the while HIPAA compliance, and developing marketing and fund-raising plans. 

·         Physical plant maintenance, accessibility, and safety is a top priority. 

·         Jack's job includes coordinating, and executing all board policies and decisions in these, and other matters in concert with the PCC board and its committees.

·         Jack is accountable for the integrity of our operations and our mission in the community. 

·         He builds a collaborative effort among staff, and shepherds this approach through defining appropriate protocols and mutual consultation opportunities for staff, which ensures a visit to PCC is more of a healing experience for our clients.

Contact Jack at jhileman@presbyteriancounseling.org**

**Emergency situations are not accepted at this or any PCC web address.  FOR ALL EMERGENCIES, DIAL 911, or VISIT YOUR NEAREST HOSPITAL EMERGENCY ROOM.

MEDICAL STAFF

 

PSYCHIATRIST- MEDICAL DIRECTOR

Dr. Hejazi has been the Medical Director at PCC since 1989, and has been a practicing Psychiatrist since 1979. He is an indispensable member of our staff.

·         Board Certified in Adult, Child, and Adolescent Psychiatry

·         Board Certified Addictionology

·         Qualified to perform assessments for all Psychiatric Disorders

·         Management for Patients

·         Active Member in several Professional Psychiatric Associations

·         Admitting privileges to Triad Area hospitals

Educational Leadership Interests:

·         Workshop Leader on Cults and Addictions

·         Consultant to Primary Care Physician Providers

 

 

NURSE PRACTITIONER

Robyn has been with PCC for X years, and is a valuable member of our medical team, with the following qualifications:

·         National Board Certified Nurse Practitioner

·         Primary Focus in Psychiatry, Adult, and Geriatric Health

·         Member of the Academy of Nurse Practitioners

·         Extensive experience in Mental Health, Substance

·         Abuse, and Developmental Disabilities

·         Clinical Nurse Specialist in Psychiatry and Mental Health

·         Extensive experience in Workshop Leadership, teaching and training seminar presentation in areas of  Mental Health and Psychiatry

 

Robyn works with a variety of needs, and her areas of interest span:

·         Depression

·         ADHD

·         Women’s issues

·         Depression and Anxiety

·         BiPolar Disorder

·         Substance Abuse

·         Chronic mental illness

Contact Robyn Bridges at rbridges@presbyteriancounseling.org **

**Emergency situations are not accepted at this or any PCC web address.  FOR ALL EMERGENCIES, DIAL 911, or VISIT YOUR NEAREST HOSPITAL EMERGENCY ROOM.

 


 

NURSE PRACTITIONER

Kelly is a National Board Certified Nurse Practitioner with a Primary Focus in Adult and Geriatric Health.   She is a Member of the Academy of Nurse Practitioners. She has been a valuable member of the PCC medical staff since X.

 

Areas of Interest:

·         Aging

·         Depression and Anxiety

·         ADHD

·         BiPolar Disorder

 

Contact Kelly at kvirgil@presbyteriancounseling.org **

 **Emergency situations are not accepted at this or any PCC web address.  FOR ALL EMERGENCIES, DIAL 911, or VISIT YOUR NEAREST HOSPITAL EMERGENCY ROOM.

 

CLINICAL STAFF THERAPISTS

 

 

THERAPIST

Deb had many counseling experiences as a nurse and therapist in inpatient and outpatient community and private mental health agencies before coming to  PCC in 2008, where she completed her NC LMFT licensure requirements. Some of her areas of expertise include:

·         Sexual addictions

·         Bipolar disorder

·         Depression and anxiety disorder

·         Personality disorders*

·         Substance addictions*

·         Dialectical Behavior Therapy

·         Diagnosis of co-occurring disorders

·         Currently training in hypnotherapy

Deb focuses a lot on relational therapy with a wide range of client needs. She uses her extensive medical and therapy experience to bring an effective, holistic approach to bear for client healing. Whether with adolescent or adult clients, Deb often utilizes a mixture of family and individual-focused treatment modalities together. She is therapist with two groups for group therapy (traditional psychotherapy) with those needing support of personal development and guidance weekly. The Relapse Prevention group meets every other week for those with substance abuse issues.

Deb cites her supportive collaboration with administrative and medical staff for a bolstering of her client's healing. Her philosophy of care is "A compassionate presence of our 'selves' with our clients is the most critical factor leading to [clients’] ability to change".

Contact Deb at dconnery@presbyteriancounseling.org **

**Emergency situations are not accepted at this or any PCC web address.  FOR ALL EMERGENCIES, DIAL 911, or VISIT YOUR NEAREST HOSPITAL EMERGENCY ROOM.

*Deb is especially experienced in these areas of treatment.


 

 

THERAPIST

Claudia is a North Carolina Licensed Social Worker, and a member of the Academy of Certified Social Workers. She has been a Psychotherapist with Presbyterian Counseling since 1997. Her focus areas include:

·         Anxiety, Depression and Bipoloar Disorder

·         Living with medical challenges

·         Navigating life transitions

·         Coping with separation and divorce

·         Grief and loss

·         Stress management with special emphasis on boundaries and balance

·         Integrating spiritual beliefs into the emotional healing process

Groups:

·         INSIGHT: a cognitive therapy small group for women experiencing stress and/or depression held twice a year in the spring and the fall for twelve consecutive weeks.

·         Educational Leadership Interests:

·         Stress Management

·         Grief and loss

Contact Claudia at cmccoy@presbyteriancounseling.org **

**Emergency situations are not accepted at this or any PCC web address.  FOR ALL EMERGENCIES, DIAL 911, or VISIT YOUR NEAREST HOSPITAL EMERGENCY ROOM.


 

 

THERAPIST

Kent is a Licensed Marriage and Family Therapist and Clinical Member of the American Association of Marriage and Family Therapy. Kent maintains his ordination in the Presbyterian Church (U.S.A.) in the validated ministry of Pastoral Counseling. Kent brings both professional and personal experience to his work with individuals, couples, families, churches, and businesses. Kent’s life experience as a step-father has benefited his expertise working with blended families. Kent’s educational background includes:

·         Current work on a Doctor of Ministry degree

·         Master’s degree in Counseling

·         Master of Divinity degree

·         Bachelor of Science degree in Electrical and Computer Engineering

Kent has offices at the Forest Hills Presbyterian Church in High Point and at PCC’s Main Office in Greensboro.

Contact Kent Berry at KBerry@PresbyterianCounseling.org **

**Emergency situations are not accepted at this or any PCC web address.  FOR ALL EMERGENCIES, DIAL 911, or VISIT YOUR NEAREST HOSPITAL EMERGENCY ROOM.

 

THERAPIST

Dr. Lewis is Associate Professor of Counseling and Educational Development at The University of North Carolina at Greensboro. As his vitae reveals, Dr. Lewis is an accomplished scholar in the area of Substance Abuse Counseling. In conjunction with PCC's Medical Staff, Dr. Lewis currently provides the Substance Abuse Counseling component of PCC's Suboxone Treatment Program for opioid abuse. He also provides general mental health counseling services across a broad spectrum of mental and behavioral concerns. Dr. Lewis has expertise in:

·         Administration, scoring, and interpretation of major personality inventoriesand assessments

·         Brief symptom oriented assessments

 

Contact Todd Lewis at TLewis@PresbyterianCounseling.Org **

**Emergency situations are not accepted at this or any PCC web address.  FOR ALL EMERGENCIES, DIAL 911, or VISIT YOUR NEAREST HOSPITAL EMERGENCY ROOM.

 

 

THERAPIST

Stephen has been at PCC for over four months since graduating from UNCG with his M.S. in Counseling and Educational Development. He studied intensively in clinical diagnosis, Motivational Interviewing, and Substance Abuse counseling. Both in his educational/clinical work, and since joining PCC, Stephen has gained acknowledgement for his skills and collaborative work style with clients and fellow staff. He utilizes multiple approaches, based on the client’s needs, including:

·         Cognitive-Behavioral therapy

·         Motivational Interviewing

·         Gestalt

·         Postmodern Counseling therapies

His preference is individual counseling, but he has developed and led groups, and is currently forming a men's therapy group.

Stephen is involved in Substance Abuse Therapy research under direction of Dr. Todd Lewis with the Suboxone program at PCC. Also, he has led the conversion of PCC's paper files into digital form for electronic medical records installation, now on-going. He has developed and will lead presentation of community-directed workshops, along with Cheryl Clark, Nurse Practitioner.

Contact Stephen at sphebard@presbyteriancounseling.org **

**Emergency situations are not accepted at this or any PCC web address.  FOR ALL EMERGENCIES, DIAL 911, or VISIT YOUR NEAREST HOSPITAL EMERGENCY ROOM.   

 

ADMINISTRATIVE / CLERICAL STAFF

 

 

BUSINESS MANAGER/OFFICE MANAGER

 

Pam has been with Presbyterian Counseling for over eleven years, and now manages the Center's financial activities, billing, and collections. Her duties include:

Collaborating with both the Executive Director and Treasurer on matters of

·         Finances

·         Business planning

·         Operations

Overseeing the following:

·         Accounts receivables

·         Insurance certifications

·         Billings

·         Third-party payer relations

·         Coding and electronic collections

·         Bookkeeping

·         Supervision of all office staff

·         Client scheduling processes

·         Supportive protocols

 

Pam also plans with the Executive Director the integration of contracts and financial operations, as well as grant writing and fund-raising. She handles complicated client complaints or issues involving coverage or finances, in coordination with the Executive Director and others.
Pam maintains all licensure and personnel certifications which keep the Center viable, and reviews business opportunities as they arise, for inclusion in an on-going business plan, approved by the Executive Director and board.



 

 MEDICAL BILLING/CLAIMS/TECHNOLOGY SPECIALIST 

Jane has been with PCC for about ten years, helping us implement and update our billing/scheduling platforms and procedures. Jane is the staff member who:

·         Authorizes and enters insurance billings

·         Creates claims and sending them EDI

·         Facilitates resolution of denied claims.

·         Helps clients resolve their insurance and billing issues, usually being the first staff they meet with, and the one who often can be go-between for client and insurance/third-party payer.

·         Consults with staff having problems with PCC’s electronic. Her duties in this regard are growing as we are installing electronic medical records systems now. 

·         Relay system functions, phone systems, copiers, and postage machines are among the hardware she troubleshoots.

Jane will receive new client's e-mail registrations at jsweet@presbyteriancounseling.org.  Her phone contact is 336-288-1484, extension 106**

**No emergency messages should be left on either PCC phones or e-mail.  IF YOU HAVE A MENTAL HEALTH EMERGENCY, PLEASE CALL 911 OR GO TO YOUR NEAREST EMERGENCY ROOM.


 

 

SCHEDULING COORDINATOR

 

Carol keeps the staff busy and the clients scheduled appropriately by her diligence; phoning clients and managing staff schedules. Her duties include

·         Getting new and returning patients in to see the right staff

·         Making appointment-reminder phone calls

·         Trouble-shooter for clients, often calming and reassuring

·         Linking with staff and clinicians as necessary

·         Handling all prescription faxing out

·         Handling all medical records requests

·         Scanning

·         Pulling files

·         Organizing samples for the medical staff

·         Fill-in receptionist as needed

 

She molds the flow of clients toward the appropriate clinician, and helps collaboration take place between clinicians for clients’ benefit.

 

PAYMENT/CLAIMS SPECIALIST

Kim has worked at PCC for two years resolving payment and insurance claims issues, so that clients may continue receiving services and the Center stays financially viable. She is a problem-solver, facilitating the complex flow of a mental health office's relations with both secondary payers and our clients. Kim is a team player who also helps with:

·         Collections

·         Deposits

·         Reception

·         Phone answering

·         Scheduling

·         She is our recorder for staff meetings.

Her work eases the financial flow of information for staff, clients, and third-party payers.

RECEPTIONIST/RECORDS SPECIALIST

 

Renea has been with PCC for less than a year, and is very active at our front window greeting clients, scheduling return visits, keeping the billing and record-keeping process accessible and understandable to both clients and staff. Her daily duties include:

·         Giving out and receives superbills

·         Printing dictation

·         Organizing faxes and all other documents in client charts

·         Overseeing records filing

·         Scanning charts for electronic recording

·         Smoothing the processes of payment for clients

·         Supervising the prescription pick-up and identification verification processes

·         Handling UPS lab pick-ups and deliveries

 

She is the face of the Center to our clients, and often brings a kind word to tense concerns.